Kathy Calhoun – MHA Hospital Hero of the Month

August 8, 2017

Hannibal Regional is proud to announce that Kathy Calhoun has been awarded the Missouri Hospital Association’s Hospital Hero Award! Kathy is an RN on our Med Surg 1 unit. Each month, MHA reviews nominations they receive about hospital employees throughout the state who have had a positive impact on a patient or loved one during their stay at a Missouri hospital. In addition to this honor, Kathy has also been…

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August is Breastfeeding Month in Missouri

August 8, 2017

  The month of August is designated as Missouri Breastfeeding Month by the Missouri Department of Health. The theme for this year’s celebration is “Support Breastfeeding” and showcases the importance of breastfeeding for mothers and babies. Hannibal Regional is planning to celebrate our local breastfeeding moms and babies on August 9th with a brunch in the mall area of the hospital at 10 am. More than 81% of mothers in…

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Patient Experience – Why It Matters to Our Patients That HRHS is a Great Place to Work!

July 5, 2017

On May 23, our CEO Todd Ahrens announced that we had been selected as one of the top Modern Healthcare’s Best Places to Work in the country.  For those of us who are members of the Hannibal Regional family, achieving this milestone is clearly cause for celebration. What may not be so apparent is the powerful impact this GREAT PLACE accolade has on the EXPERIENCE of the patients and families…

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Hannibal Regional Inpatient Rehabilitation Services Guides Quincy Attorney Back To BETTER

June 12, 2017

Hannibal Regional Inpatient Rehabilitation Services Guides Quincy Attorney Back To BETTER “I can’t imagine getting BETTER anywhere else,” Tad Brenner. When Quincy attorney Talmadge (Tad) Brenner began his day on the morning of June 11th, 2016, he didn’t realize his life would flash in front of his eyes in a matter of hours.   Mr. Brenner was enjoying a Sunday afternoon motorcycle ride on his 1952 Vincent.  “The coolest bike…

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Hannibal Regional Infusion Center Team Guides Hannibal Resident to Better

June 12, 2017

Pictured: Janna Hymers and David Hymers stand with Ellen Taylor, MSN, RN, OCN in the Hannibal Regional Infusion Center on David’s last day of treatment. Hannibal Regional Infusion Center Team Guides Hannibal Resident to Better A trip to the emergency room for a gallbladder attack ended with a surprising outcome for Hannibal resident John David Hymers, known to many as David.  In February of 2017 David was returning home from an…

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Patient Experience: Listening to Our Patients and Their Families

June 12, 2017

We have a variety of ways in which we invite our patients and families to help us understand what really matters to them. Here is a sampling of the good, the bad, and the opportunities revealed by our patients in the recent survey comments. If you would like to hear more, please email Julie Leverenz – Vice President, Patient Experience, or visit with your manager.   “I was in such…

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Patient Experience: The Dance of Change

May 3, 2017

Patient Experience is the sum of all the interactions we have with our patients. Julie Leverenz would like to share with you her insights on how progress, otherwise known as change, and the trusted relationships we have between and among us as a Hannibal Regional family are the only constants in the healthcare landscape today.

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Are our Patients BETTER because of you?

April 4, 2017

Patient Experience is the sum of all the interactions we have with our patients. When every one of us are equally committed to understanding our patients and really caring about them, not just for them, then their “Experience” at Hannibal Regional will be positive. Julie Leverenz would like to share with you how we can make sure to understand our patients and families, and begin to build mutual trust along the journey to BETTER.

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Just Breathe.

March 2, 2017

This month Patty Brawner, Nursing VP, would like to explain how having a conscious INTENT to be calm with the patient and a conscious INTENT to promote well-being, health, and happiness is a great way to focus and to build relationships with patients.

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Nothing About the Patient Without the Patient

February 1, 2017

“Nothing about the patient without the patient.” This phrase has become a mantra among organizations transforming toward patient and family centered care. We are successful when our patients and families feel understood, and are valued, engaged PARTNERS in the care process.

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Turning Lemons into Lemonade – Sweet!

January 9, 2017

At Hannibal Regional we all expect EXCELLENCE of ourselves; it’s one of our core values.  Yet, occasionally our pursuit of excellence will fall short. With practice and an unwavering commitment to excellence, however, we can turn a ‘sour situation’ into something much “sweeter.” Turning lemons into lemonade is the recipe for ‘service recovery.’ According to our Spirit of Excellence team, service recovery is solving a patient’s or guest’s problem in…

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The Foundation of a Respectful Partnership: “Seek First To Understand”

December 6, 2016

As we enter the hustle and bustle of the holiday season it’s frequently hard to clarify what really matters. Is it the decorations we want to perfect, or the packages we’re frantically trying to wrap and mail? Is it volunteering and giving back during this sacred time of year? Is it a special childhood tradition we want to pass along to our own children and grandchildren? For each of us,…

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Relationship Excellence

November 4, 2016

RELATIONSHIP EXCELLENCE Five Principles to Consider – Month 1:  Impression By Julie Leverenz, Vice President – Patient Experience This morning at TODD Talks, CEO Todd Ahrens lifted up Hannibal Regional’s RISE values.  His comments compelled each of us to reflect on our commitment to “Excellence.” My mind drifted to an area of Excellence which has an especially profound impact for our patients and families:  Relationship Excellence.  Our Vision to be…

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One Person at a Time

October 7, 2016

PATIENT EXPERIENCE:  One Person at a Time 2016-17  – The Patient Experience Journey By Julie Leverenz, VP- Patient Experience “Patient experience is all encompassing. It’s clinical. It’s operational. It’s behavioral. It’s culture. It’s everything,” Sandra Myerson, RN, BSN, MBA, MS from Mount Sinai Health in New York, recently remarked.  “It’s every interaction patients have with anything within our healthcare system, whether it’s someone on the telephone, the ease with which…

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Hannibal Regional Inpatient Rehab Helps Guide Palmyra Resident Back To Better

September 1, 2016

What was supposed to be a wonderful vacation with his wife, Barb, in Branson, MO, went terribly wrong for Palmyra resident Mike Metcalf.  After enjoying a beautiful day and dinner out, Mike laid down for the evening and began to experience extreme pain in the back of his neck and a sharp headache.  After getting up he immediately felt himself going back down.  “Barb, you better call 911,” he said….

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Patient Experience: The Tale of Two Wolves

September 1, 2016

One evening an old Cherokee told his grandson about a battle that goes on inside people.  He said, “My son, the battle between two wolves is inside us all.” “It is a terrible fight and it is between two wolves. One is evil – he is anger, envy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.” He continued, “The other is good – he…

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Spirit of Excellence

September 1, 2016

Spirit of Excellence Standard 7 – Be Passionate About Excellence. Remember when you loved coming to work?  And maybe you still do.  For many, it is so easy to lose the original excitement we had about work and fall into our everyday rut of just going to work, going home, and getting up and doing it all over again.   We need to rekindle, or possibly even discover, our passion for…

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Breastfeeding Celebration: The Gift of Breastmilk

August 1, 2016

August 1-7 is designated each year as World Breastfeeding Week by the World Alliance for Breastfeeding Action (WABA) and the entire month of August is designated Missouri Breastfeeding Month. The theme for this year’s celebration is The Gift of Breastmilk which showcases the importance of breastfeeding for mothers and babies. Hannibal Regional is planning to celebrate our local breastfeeding moms and babies on August 10th with a brunch in the…

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Often it’s the Little Things…Just mere sparks

August 1, 2016

Often it’s the Little Things…Just mere sparks Thoughts from Julie Leverenz, VP-Patient Experience “When I arrived with my son who had a high fever the staff took time to gently wipe his little face with a cold cloth. I knew at that moment that everything would be all right,” a recent Emergency Department patient’s mother remarked. “I really wasn’t feeling well last week, and I missed my scheduled doctor’s appointment….

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United We Stand; Divided We Fall

July 5, 2016

United we Stand; Divided We Fall. The Power of Standard #5: Team Spirit By Julie Leverenz, VP-Patient Experience While visiting recently with one of our managers about how to enhance the patient experience, she expressed frustration with how powerless she felt at times. Regardless of the effectiveness of those team members reporting to her, the performance of others caring for her patients had just as much, if not more, impact…

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Reporting Compliance Concerns or Violations

July 5, 2016

Have you witnessed non-compliant, illegal or unethical behaviors while on the job? Were you afraid to report it?  Here are 4 common reasons why many people don’t want to speak up when they witness these types of behaviors:   It might damage my career  HRHS has a NO RETALIATION policy.  When a Team Member reports something in good faith, we will not allow them to be retaliated against.   It…

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