Hannibal Regional Foundation is honored to offer Compassionate Care Awards yearly at our Service Awards Banquet. This award is given each year to two team members who are involved in direct patient care and who demonstrate extraordinary compassion toward our patients and their families. These honorees truly exhibit the heart and soul of patient-centered care, including both clinical and non-clinical team members. This award is unique in that the recipients are nominated by team members and anonymously reviewed and selected by a committee of peers. Stacey Jenkins and Jolene Land were honored as the Compassionate Care award winners at Hannibal Regional ‘s 2017 Service Awards Banquet.
Stacey Jenkins joined Hannibal Regional in 2013 and her nominator wrote: “…she provided compassionate care to a patient and family who was near end of life. She took over care for this patient who was in her 90s and was unable to breath on her own. She had already been hospitalized for a few days prior to the day Stacey took care of the patient. Due to the patient not being able to come off the bi-pap machine, staff was struggling to get in any nutrition. Stacey was just so kind, loving and patient. She took the time to listen to family requests, questions, and concerns. She was able to take the time to feed this patient every hour a few bites of nutritional supplement at a time, then spent over 25 minutes helping her eat almost all of her supper tray. Stacey spent time comforting the family and talking to the patient as if they were just her family and they were all sitting around a dinner table having a conversation. She counseled and comforted the family regarding what can happen near end of life. The daughter of this patient was in tears the next day thanking Stacey for her care. Stacey had truly touched them all in a compassionate, loving way. The patient ended up passing away but I know the family was touched by Stacey’s care. I myself was very impressed with her compassionate care.”
Jolene Land has been with Hannibal Regional since 2002 and her nominator said: “I have worked with Jolene for a number of years. She is the kind of nurse that is always calm and compassionate around her patients. She embodies the Quality Caring Factors that we are to exhibit in our nursing profession. When a particularly difficult patient comes in, one who is anxious and maybe a little needy, Jolene is the perfect nurse for that patient. Some nurses refer to her as “Mama Jo”. For example, one night a patient on our unit was very anxious and in a lot of pain. This specific patient has prostate cancer which has spread to the bone. While some nurses may be intimidated by this type of patient, Jolene offered to pray with him and even called in the chaplain to sit with the patient. After empathetically listening and compassionately caring for this patient, he was able to go to sleep after a long and anxiety-ridden day. Jolene is a perfect candidate for the Compassionate Care Award because she shares of herself and not only attends to the physical needs of the patient in her care, but also the emotional and spiritual needs as well. If I had a loved one in the hospital, I would want Jolene to take care of him. Not only is she competent in her skills, but she has what can’t be taught in our profession: the ability to truly care.”