Hannibal Regional team members have the opportunity to be recognized on the spot for living out our RISE Values and offering excellent customer service! The Golden Star recognition program is in addition to the quarterly RISEing Star winners. Golden stars are given to various spotters each week. The spotters could be other team members, patients, visitors, vendors, or physicians, and they are on the lookout for team members who offer exceptional customer service and live out our RISE Values. If they spot someone they believe deserves the star, the spotter will present it to the team member, who can then present their star to HR to receive a prize. Spotters will be in different departments and shifts throughout the year.
Deana James, RN – The person who nominated Deana wrote: “I received a call from a pediatrician on the morning of the 24th. She was calling to make me aware of a situation that happened with some of our lab staff. Because of what happened, the parent did not want to bring her 5 day old baby back to the lab for another blood draw. I called and spoke to Deena James, explained the situation and asked if they would be willing to help me out? Deena immediately and without hesitation said that they were not busy at this time and also had a nurse that used to work NICU. We called the mother back in letting her know that she would not be coming to the lab. I met the mother and baby at registration and we proceeded to WCU. Deena and the nurse worked to find the vein while I assisted in drawing back on the syringe. The blood collection was successful! I very much appreciated their willingness to help and make the best outcome for the mother and baby. Kudos to them!”
Harold Lentz, Auxiliary – Harold’s nominator wrote: “I wanted to recommend a volunteer for a Golden Star. Harold Lentz is a shuttle driver and we recently had a patient at HRMG ask him to take him for another loop just so they could finish visiting. I thought that spoke volumes for the service he provides our patients and what an important first impression! “
Vern Loeffler, Pharmacy – Vern was nominated by a co-worker who wrote: “A patient called yesterday with some serious anxiety after quitting smoking ‘cold turkey’. He vocalized much worry about his blood pressure and was very concerned about how long his nicotine withdrawal symptoms would last. Most notably, the patient stated that he felt like he had ‘lost his best friend’(cigarettes). I took this first call, but the patient called back 3 more times and spoke with our veteran pharmacist, Vern (Loeffler, PhD, PharmD). Despite his extreme workload that day with the Infusion Center and Inpatient Pharmacy responsibilities, Vern spent a heartfelt amount of time calming, educating, and reassuring the patient with each subsequent call. Vern shared with the patient his personal experience with smoking and difficulties quitting and was very encouraging and supportive. Those sitting near Vern as these calls were in progress were impressed with his patience and caring words and his lack of hesitance to go ‘above and beyond’, despite being pulled in several other directions. This was a great demonstration of RISE values and a commitment to Guiding the community to Better.
Christene O’Loughlin, FNP-C – Christene was nominated by a patient and his wife for going above and beyond in taking care of him recently. She treated this patient very “aggressively” before transporting him by ambulance to HRHS. Christene is being recognized for her “professionalism, ability to communicate very clearly, and superb clinical skills. I cannot say enough good about her overall holistic approach to care. I could tell she loves what she does.”
Krista Power, Children’s Center – Shares her nominator: “Krista Powers went above and beyond what a sub is required to do when she took my classroom on like it was her own class. She made sure that everything was done for the room (ex: daily lesson plans, December & January class goals, ASQ’s for children that were due, also made sure other teachers were informed on what each child needed, and put in weekly notes on Child Observation Records for each child.) She did this for 4 weeks even though she was not in the room all day every day, and I think it was helpful for other subs and teachers that had to be in my class on short notice. It made it easier for me when I was able to come back to work that she also had everything ready for that week as well so I was not in a rush to get everything put together for the lesson plans. I am really grateful for everything that Krista did and also everyone else that was in my room while I was out for 4 weeks. It has made the first week back less stressful on me and to me saying Thank you is not enough!”