Hannibal Regional team members have the opportunity to be recognized on the spot for living out our RISE Values and offering excellent customer service! The Golden Star recognition program is in addition to the quarterly RISEing Star winners. Golden stars are given to various spotters each week. The spotters could be other team members, patients, visitors, vendors, or physicians, and they are on the lookout for team members who offer exceptional customer service and live out our RISE Values. If they spot someone they believe deserves the star, the spotter will present it to the team member, who can then present their star to HR to receive a prize. Spotters will be in different departments and shifts throughout the year.
Kenna Rae Broughton – Receptionist, Shelbina Family Practice & Brenda Milner – Receptionist, Monroe City Family Practice : “In April, when a co-worker was diagnosed with breast cancer, Kenna Rae and Brenda took on extra duties, roles and at times extra hours to support their co-worker and staff as well as our patients while the co-worker sought treatment with chemotherapy and radiation. We would like to show our appreciation for how they stepped up and helped to keep us going during our co-worker’s decreased work schedule. Kenna Rae and Brenda worked together to make sure the needs of our patients, providers and nurses were met. We are thankful for our co-worker’s return but would like to commend/ recognize Kenna Rae and Brenda!”
Judy Gooden – Auxilian: “I would like to nominate Judy Gooden for a Golden Star. I was doing an installation for officers at a club last night at Fiddlestiks. The outgoing President said there were four officers to be installed, however it was a mistake and there were five. I was presenting them with colored carnations that depicted their office responsibility and the one I was missing was a prominent person in the community. It was 5:40 and the program was at 6:00 and I phoned Judy at the gift shop in the hospital and she said she would bring me a carnation. I was to meet her at the front door and she had a a problem with getting the number to ring so she parked and brought it into me. There was a huge crowd so I know she walked a long way to come in. She is always willing to help and a hard worker but this was way beyond the call of duty and her attitude was great that she had the opportunity to help out. She deserves recognition for being an example of the attitude all volunteers should have.”
Kate Williams – Teacher, Hannibal Children’s Center: “I’d like to recognize a teacher. I received an email from Tiffany regarding difficulty with several school-age children yesterday afternoon. I met with her and Kate this morning. They shared with me that two boys were yelling at another boy and they had a hard time calming them down. Kate spoke to the parents involved at pick up. I received a call from the parent whose child was getting yelled by the other children. I assumed she wanted to share her concerns to ensure I was aware. That was not the case…she wanted to recognize Ms. Kate for handling this difficult situation in such a professional manner. She stated she knows that Ms. Kate has the children’s best interests at heart and that she will follow up on this to ensure they are all safe.”
Madison Banton, RN-ICU – “Just a line to say… I am blessed to work with great staff everyday. However, on occasion staff members will go above and beyond. Thursday night, the staff were extremely busy caring for their patients and needed some much needed help.and a co-worker overheard me talking to the charge nurses regarding MS and how busy the floors was. Without hesitation both ladies agreed to help. No complaints were heard about the extra work, the only concern was, ensuring the patients received the best possible care. Assisting the staff with vitals, blood sugars, waters, treatments, and medications. Of course, this could not have been possible if the “team” did not pitch in to cover their patients. I just wanted you to know, we have an awesome team here at HRH.”