Patient Experience: Listening to Our Patients and Their Families


We have a variety of ways in which we invite our patients and families to help us understand what really matters to them. Here is a sampling of the good, the bad, and the opportunities revealed by our patients in the recent survey comments. If you would like to hear more, please email Julie Leverenz – Vice President, Patient Experience, or visit with your manager.


“I was in such pain with the migraine and dizzy. The office

worked me in quickly and I was tended to in a fast and great

manner. I was very much impressed and I needed that so

very much. Thank You.”

From HRMG Pike Medical Clinic

Patient—May 24, 2017


“Care was excellent. Long delay in releasing as Dr. was in

surgery – poor communication on why I had to stay 6 hrs.

beyond time scheduled to leave. We discussed this before I

left.” From an HRH Patient—March 14, 2017


“I was at my worst ever and nurses and aides were very patient, kind, discrete and so very helpful. I wasn’t handling the pain well at all and nurses were very understanding.

They did everything to help me to feel more comfortable.

Because of pain I stayed an extra day – nurses helped with

consulting with dr. about extending my stay until I was

comfortable going home”

From an HRH Patient—March 8, 2017


“Excellent care – efficient & compassionate. Everyone who

took care of me was attentive & concerned!” From HRH

Patient—March 1, 2017


“The nurses & staff are always very friendly, attentive,

and personal. I have noticed a change for the better in my

recent trips to ER with my children. Excellent bedside manners!”

From ED Patient—February 26, 2017


“They care about you! That is why we go to Hannibal.”

From ED Patient—February 21, 2017


As Vice President— Patient Experience, Julie Leverenz champions Hannibal Regional’s aspirations to provide extraordinary and compassionate experiences with our patients, families and community. Her leadership is focused on helping us partner with our patients and families in a way that enables HRHS to become THE trusted guide to BETTER.